Returns and damaged shipments

Always contact us when you are about to return a product and tell the reason for return, so we can manage it together as smooth as possible. Keep on mind that when returning a flute, it needs cleaning, inspection and possibly re-polishing before it can be resold, so we can't guarantee to refund full price of returned flutes. Amount of refund is individually discussed in every case. Returned items must be unused and packed into original packages including everything that was inside the shipment. The customer is responsible to pay shipping charges and other expenses incurred from return.

Check all products immediately when you pick up the package! If the package or product is damaged during delivery, it is the customer's responsibility to document all damages as soon as they pick up the package and send the photos by email with the order's information. Damaged shipments will be fully compensated if the above-mentioned documentation and communication have been completed immediately after the shipment is picked up. Otherwise, we may not be able to compensate for the damaged product.

For return contact information see above Company contact information